Saint John software may reduce ER frustration

Published on 2012-03-02 by in News, QTime, T4G, Technology

It seems my T4G Geekfest idea, QTime, is getting a lot of interest here in NB!

Today I had the chance to do an interview about the idea on Information Morning Saint John!

You can listen to the interview here.

Later in the day, a story about my idea hit the website:

Read onward for the Web version:

Local developer will bring product to Toronto “geekfest”

A Saint John software developer is hoping to use hospital data to predict emergency room wait times.

“Q-Time” would pull information from emergency room triage to predict how long it will take to see a doctor.

Shawn Peterson, a developer with T4G, said that a recent hospital survey found patients’ number one frustration with the ER is not waiting, it’s not knowing how long that wait will be.

He said the system could also help with hospitals’ attempts to manage longer waits.

“Maybe it means calling in additional staff to help relieve the load, maybe it’s about doing something different or getting a team together and coming up with a better way to address the issue,” Peterson said.

“Instead of finding out a month later that there were issues on a day, we’re hoping we can try to spot issues up front and deal with them directly. We’re really improving patient care right away.”

Peterson is going to the geekfest conference in Toronto on March 7 to showcase his proposal.

He said he has received interest in the idea from Dr. John Dornan, the chief of staff at the Saint John zone of the Horizon Health Network, and Dr. Michael Howlett, head of Emergency Medicine at Saint John Regional Hospital.

“We are looking at a process that was brought to us by T4G looking at asking a series of questions and issues in our hospital and publishing that to … everybody that works here,” Dornan said in a video posted to T4G’s website on Thursday.

Peterson said he hopes to see the technology in hospitals across the province.

“Being able to say you’re a level three, four, or five priority — here is the estimated wait time in advance — it’ll address some of that anxiety of not knowing,” he said.

Peterson is also the man behind, where users can compare their property tax assessments with their neighbours.

The site contains easy to find data for the entire province.

Don’t forget to check out the video about QTime here!

3 Comments  comments 
  • Stephen Bell

    I have noticed over the 10 years working as a Paramedic in Toronto. In the emergency department of all our hospitals patients and the triage nurses are frustrated.

    Provide assistance to patients and visitors as soon as they come in the doors of the Emergency department. So many times I have scene people wandering around asking where they could find awhile chair, parking, etc At least at Walmart some greets you at the door.

    A patient pre -triage kiosk in the triage areas of emergency departments to speed up the triage delays. Patients could input thier information and could swipe their health cards, for later review by the triage nurse. Most of the the triage time delay is due to inputting the basic data. Name age DOB, medsmedical history etc…

    After triage a TV monitor in the emerg should display your name or number up on the screen to give you an indicator or where you are in the queue. Peoples biggest frustration is not knowing when they will be scene. Also they want to know they have not been forgotten. Seeing your name on the TV monitor a least gives you some hope.

  • Stephen Bell

    My corrected e-mail.

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