Moosehead’s customer service to the rescue!

Last week, I had described my bad beer experience while I was away in Fort McMurray. I wrote up a blog entry then sent an email off to Moosehead. Today, I’d just like to thank Moosehead for their handling of the issue! Here is how it went down:

The day after I had sent the email, I had received an email from Joel Levesque, who is the Vice President of Public Affairs at Moosehead. He thanked me for the email and provided contact information for Francine Valiquette, who handles customer inquiries. He also said that, “Moosehead Light that is shipped outside the Maritimes is bottled in the trademark Green bottle“.

I then sent an email off to her and received a call the next day at work. I told her what had happened with the beer. She gathered my address and asked me to try and find out the code on the bottles of beer. By the way, the code is located near below the neck of the bottles, and it allows Moosehead to determine when the beer had been bottled. Once I had found the code, I emailed her back, and she let me know some information including when it was bottled.

After a few days had passed, I received a letter in the mail from Moosehead. Inside were coupons for a replacement case of beer, a customer satisfaction survey, and a self addressed and stamped letter. I am very happy with the response from Moosehead - from the beginning to the end. I’ll be mailing back the survey tomorrow with a thank you note attached!